Leasing Specialist

Essential Duties & Responsibilities:

The overall objective of the Leasing Specialist is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community. Responsible for leasing, marketing, and maintaining positive resident relations. Reports to the Property Manager.

Major Functions of the Job:

General office duties

Assist in lease transactions by typing leases, gathering applicant history, and credit approvals

Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing, and filing)

Community Leasing:

Greet prospects and determine needs and wants

Complete guest card

Tour property by showing model or ready vacant apartments

Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale

Have prospect complete all application paperwork and secure deposit plus application fee

Update Weekly Activity Status Report

Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification)

Once approved by the Property Manager, type lease and applicable addendums

Insure apartment is ready for move-in on agreed date

Follow up on prospects unable to close (i.e., phone calls, thank you notes, and e-mails) attempt to close sale again

If not a viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor

Secure new resident signature(s) on appropriate paperwork prior to move-in

Review and orient new residents to the community s specific rules, regulations, and policies

Monitor renewals

Distribute and follow-up on renewals on a daily basis until finalized

Write and distribute resident notices as needed

Resident Relations:

Residents may call or visit in person and will require the Leasing Specialist to listen respectfully to their requests, complaints, and comments

Respond accordingly to rectify the situation after discussing with the Property Manager when required

Ensure consistency with residents on all matters

Enforce community policies

Community Marketing:

Update all web-sites with current availability and pricing

Place multiple daily ads on Craigslist.com, Facebook, and other online advertising mediums

Distribute resident flyers promoting Resident Referral Fees and various community events or promotions

Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed

Distribute newsletters, flyers, and pamphlets

Shop competitors monthly

Keep updated market surveys

Suggest specials and/or pricing modifications based on market surveys to stay competitive

Other Aspects of the Job:

Leasing Specialist may be required to assist in special projects or activities. This job description is not an all inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment. Attendance is an essential job function.

Education & Mandatory Skills:

High School Diploma or equivalent required; some college preferred

Proficient computer skills

Experience using Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

PMS experience is a plus

Copy machine

Fax and scanner

Basic knowledge of Fair Housing laws